SHIPPING POLICY
USA - 7-15 Working Days (tracking system available)
PROCESSING TIME VS SHIPPING TIME- Please note that processing time (1-2 days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-4 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.Processing Time - in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER-Once an order is placed, we will not be able to cancel it after 24 Hours as your order might have already been processed.Please do drop us an email at (haomaluu@gmail.com) as soon as possible if you'd like to cancel an order that you have just made.
ORDERS-We are not responsible for any packages returned to us as refused, unclaimed, deliver able ,or because of incorrect or insufficient address.If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at (haomaluu@gmail.com) as a reply to your order confirmation email with the updated details.Once we process the order we are not able to change the address and we are not to beheld responsible for incorrect or insufficient address.
CUSTOM / DUTY FEES-Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.
SEPARATE PACKAGES-In some instances, an order may be split into different packages for any of the following reasons:- Certain items may be on back order- Weight restrictions for regular shipping imposed by the post office- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices) Holiday Season Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.